Why this post?
I have found in the past that people working in Service instinctively know why Service is so much more complex and different from the “Manufacturing and Sales”
But people in other parts of the company have a hard time understanding and typically Service is “forced” to use the traditional supply chain processes and systems already in use and supported
This can lead to sub-optimal business models and processes at best and to customer satisfaction and retention problems at worst.
I put a short 7 slide presentation together with a framework on the paradigm differences and how to help you explain Service versus Manufacturing and Sales to your colleagues
Send me an email if you would like the PowerPoint version